Managed IT Services
Managed IT services is a cost-effective way to manage your IT infrastructure and software by outsourcing key IT operations and avoiding hiring full-time IT staff. We plan a scope of managed IT services individually for each client.
Managed IT Services Sukrom Delivers
- Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
- IT infrastructure optimization roadmap with tactical solutions to identified problems.
- IT infrastructure cost optimization.
- Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
- Reporting on the availability, uptime and response time of every infrastructure node.
- Troubleshooting to maintain the infrastructure productivity.
- Outsourced Network Operations Center (NOC).
- User administration, regular software configuration and updates.
- Management of servers, network, cloud and on-premises data centers, and cloud services.
- Virtual desktop administration.
- Vulnerability assessment.
- Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
- L1 help desk – resolution of user issues.
- L2 help desk – resolution of technical issues that don’t require code changes.
- L3 help desk – resolution of technical issues at the code level.
Cloud Infrastructure Management Services by Sukrom
- AWS, Azure and multi-cloud infrastructure management.
- Deployment of cloud infrastructures.
- Applications and data migration to the cloud.
- Cloud monitoring and optimization.
- Application monitoring with a focus on critical metrics, like application availability and response time.
- Application troubleshooting.
- Application modernization (including application re-engineering, re-architecting, redesign).
- Application evolution with continuous delivery of new features and design experiments.
- Deployment of CI/CD pipeline.
- Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
- Implementation of test automation.
- Design of an automated monitoring solution.
- Security audits.
- Vulnerability assessment.
- Penetration testing.
- Compliance program planning/assessment.
How We Make Our Cooperation Comfortable and Risk-Free
Flexible cooperation models
Sukrom is a full-service MSP provider – we can take care of all IT operations within your company. Also, we support co-managed cooperation and can share responsibilities with your internal IT infrastructure department or other IT services vendors.
Smooth communication
According to your individual preferences, we agree on the best ways and frequency of our communication (tools, level of detail, timing). If your team is non-English-speaking, we are likely to provide a contact person for your language.
SLA-based service delivery
We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.
Knowledge transfer
When working in the co-managed cooperation mode, we organize the transfer of knowledge to your architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators.
24/7 availability and fast responsiveness
We will be on guard of your infrastructure health round the clock. Commonly, we need max 8 hours to make urgent fixes and 1 day – 2 weeks to deliver new functionality.
Flexible Pricing for IT Management Services
Best for: L1, L2 support, security management.
At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.
Best for: L3 support (defect fixes, minor functional changes), security management.
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.
Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)
You receive the end-of-the-month invoice based on the hours or efforts reported per month.
Best for: long-term cooperation entailing miscellaneous services.
You can combine different pricing models best fitting the required activities comprising your service suite.
Visit Us
A-13, Aalap Avenue,
University Road,
Rajkot - 360005
University Road,
Rajkot - 360005
© Copyright 2022 Sukrom Technologies Private Limited. All rights reserved.
